Disclaimer, Privacy Policy, Shipping and Returns

All the information on this website is published in good faith and for general information purpose only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on our website is strictly at your own risk and we will not be liable for any losses and damages in connection with the use of our website. All the trademarks are the property of their respective holders.

We have included links to our social media sites and other similar service sites. These sites are owned and operated by third parties. Crisis Point Trauma Care is not responsible for the availability of, or content located on or through, these third party sites. A third party link from Crisis Point Trauma Care website is not an indication that Crisis Point endorses the third party or its site – we just hope you learn something new you didn’t know before!

Privacy Policy
We take your privacy very seriously! We use security protocols which are standard and recommended in the technology industry to protect data stored on our Site and to secure transmission sent between us and you. However, despite these safety measures, no data stored online or transmitted over the Internet or a wireless network connection can be guaranteed to be 100% secure.
You will be asked to provide certain personally identifiable which may include, your name, mailing address, work and home phone numbers, and your email address. You must provide the required Personal Information as indicated in order for us to correspond with you and for you to purchase products and services made available through our Site. We use the Personal Information provided by our users for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our users.
Credit card transactions are processed by Paypal, an online professional payment authorization service chosen for added security and reliability.

We require payment in full before an order is shipped. We strongly recommend that you double-check your order before submitting your order.

We ship to the exact shipping address as you have entered on your order; please double check the shipping address you have entered before completing your online order.  Estimated shipping times are 4-6 weeks.

For certain high value items/orders, we may add the signature-required option during processing on your online order at our discretion – at no extra charge to you. If you have a preference for signature required/not required, you can leave a comment in regards to this during the checkout process & we will do our best to accommodate this.

You are responsible for inspecting your merchandise when it is delivered. Unused merchandise, in original or equal quality packaging, that is damaged, may be returned within 3 days of the receipt of your order. If for any other reason an item is being returned after 3 days, return postage is not covered by Crisis Point Trauma Care. You will be required to pay the cost of return shipping and a restocking fee. Most items will be subject to a 15% (25% Canada for U.S. suppliers) restocking fee.  If you are shipping a return item, you should consider using a trackable shipping service and/or purchasing shipping insurance.